Returns

  • At Simply Rattan you have a 28-day money back guarantee on all your purchases for that extra peace of mind. Please email us at sales@simplyrattan.co.uk expressing that you would like to make a return. You will then be entitled to a refund from us.

  • Please ensure the products are in a ‘new’ condition and retain the packaging, keeping it in a good condition.

  • Except where your items are either faulty or damaged, you will have to bear all costs associated with returning the items back to us. If you would like us to collect the products from you, then you agree that we will charge you depending on the size of the collection.

  • Returned items which are not in their original condition, are damaged or are missing parts will incur charges of up to 50%.